Company Policy
CUSTOMER CARE
Barkley's Fine Oils is a boutique essential oil company based out of Central Oregon. We believe in producing the cleanest product available so we farm, extract and package all of our own products. We work extremely hard everyday to make sure each aspect of our product, from soil to bottle, meets our and your high standards. We believe in the best and hope you enjoy each drop of what we have to offer!
Our customer care is pretty simple: Treat our customers like we want to be treated by a company. We want to make sure each customer loves our products and receives what they were looking for. We will reply to any questions or concerns that may arise. Our mission is that each customer knows they are only getting the best, home-grown product.
PRIVACY & SAFETY
Barkley's Fine Oils places the greatest importance on the protection of your personal information. The website and cart are hosted by Wix.com and are in full compliance of all Internet security protocols. The privacy policy below explains how Barkley's Fine Oils collects and uses your personal information collected through this website. By accessing or using any part of this website, you are agreeing to the collection and use of your information as stated below:
WHAT INFORMATION IS COLLECTED AND HOW IT IS USED
Visiting Our Website
Each time you visit our site, the following data is collected:
-
IP Address
-
Device (Desktop / Mobile)
-
Date and time of your visit
-
Information on our site that was accessed
This information is stored on the Wix.com platform. We use this information to create reports on how many new/returning customers we have. It is also used to see how much traffic we have going to different areas of the website. This information is not shared in any way for marketing or other purposes.
Purchasing a Product
Each time a product is purchased, the following data is collected:
-
First, Last Name
-
Address
-
Email Address
-
Phone Number
-
Payment Information
This information is collected to process the payment, ship the product, and communicate details with the customer. Payment information is processed through Wix.com and not stored by Barkley's Fine Oils. The information collected is only for customer communication and is not used or given out to any third party vendors for marketing or any other purpose.
Social Media
Our Social Media is independent from this website. If you agree to follow us on any social media platform you are agreeing to the terms and conditions of those platforms. Information that is collected on the website is not shared with any one of our social media accounts.
Cookies
When using our site, various cookies from Wix.com are stored on your computer. cookies help us accomplish many of the basic functions needed to create and process orders. Cookies can be disabled through the settings of your browser. We highly recommend you leave your cookies enabled as it helps with the basic functions of this website through Wix.com.
The Wix.com cookies used can be broken down into two categories
-
Essential: A majority of the cookies used by Wix.com, these are essential to the use of our website. For example the function of using the cart or processing credit card information.
-
Functionality: These cookies track information about you to improve the use of our website. For example these could be your language preferences.
We do not use cookies for Marketing and/or Advertising. No information is shared or sold to third-party vendors.
For more information about the cookies Wix.com uses for their hosted websites visit:
https://support.wix.com/en/article/cookies-and-your-wix-site
REASONS WHY WE COLLECT PERSONAL DATA
-
To provide and operate the services
-
To provide our customers with ongoing customer assistance and technical support
-
To be able to contact our visitors and customers with general and/or personalized product related notices and promotional messages
-
To create aggregated statistical data and inferred non-personal information to improve and provide our respective services and products
-
To comply with any applicable laws and regulations
HOW WE PROTECT YOUR DATA
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
HOW WE COMMUNICATE WITH OUR SITE VISITORS
We communicate via email with each of our customers once a product is purchased. This email includes all pertinent invoice information regarding their purchase. If there are any concerns or questions on our part, we reserve the right to communicate via email or phone call to resolve these issues. We will send additional emails regarding tracking information and a follow up to communicate these details with our customers.
Any questions from email or our forms will be responded to by email. If necessary, we may need to communicate via phone call.
Purchasing products from us does not automatically sign you up for any sort of mail, email, text, or phone call solicitation. We will not use this information for marketing purposes unless you specifically "opt in" for one of our programs.
PRIVACY POLICY UPDATES
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
QUESTIONS OR TO WITHDRAW CONSENT
If you have any questions regarding our privacy statement or don’t want us to process your data anymore, please contact us at BarkleysFineOils@gmail.com or send us mail to:
Barkleys Fine Oils
56857 Enterprise Dr.
P.O. Box 4873
Bend, OR 97707-2120
WHOLESALE INQUIRIES
We provide "Wholesale" packages in our Shop. If a higher quantity is desired please reach out to us at: BarkleysFineOils@gmail.com
We are always happy to work with larger accounts!
PAYMENT METHODS
- Credit / Debit Cards